Lithia Motors pairs one of the largest store networks with Driveway, its online sales arm — which makes it the directory's main test case for remote used-car purchases with vehicle shipping to the buyer's door:
- Price disclosure: Driveway lists computable out-the-door pricing; strong marks.
- Return/remedy: return window on delivered vehicles starts at delivery — the scorecard's key line for remote buyers. Get the delivery date documented.
- Logistics: transport included in the transaction; inspect at the truck and annotate the BOL like any shipped purchase.
- Watch items: store-level variance on after-sale service — the banner is consistent online, more variable in the service drive.